FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer. If you still have a question that we have not answered above, please call us at (403) 230-0502 to discuss your needs.

Please bring in both your Alberta Health Card and a piece of photo ID as well as a list of all medications or the medication bottles. If you do not have your Alberta health card we may be able to retrieve your health card number but to prevent identity theft and fraud, we require a photo ID.

If you are visiting from out of the province or have been in Alberta for less than 3 months you may be able to use your home province health card. If you do not have an Alberta Health card or any provincial health card you will be required to pay out of pocket.

Yes, we operate walk-ins during our clinic hours as well as Family practice. We encourage patients to call before coming in as a walk-in if they wish to have an idea of the wait time.

We do not encourage refill of prescriptions over the phone or fax. Patients requiring a prescription refill from their doctor are required to see them in person to ensure that the medication is appropriate, is required and no changes need to be made.

In order to ensure the privacy of your health information and compliance with the Health Information Act (HIA), test results cannot be given over the phone. You will receive a call if the ordering physician would like to discuss the results with you. Please feel free to book an appointment if you have not received a call and would still wish to review your results.

If you require immediate attention please call 911 or go to your nearest emergency department. If you have a serious concern but feel that it’s not an emergency please contact the Calgary health link line at (403) 943-5465.